Common Questions

Latest Updates

*US Tariffs update 31/10/2025*

Due to the current situation concerning the new US tariffs, USA residents can only purchase up to ~10 flat items at the moment (sticker sheets or single individual stickers, mini prints and bookmarks)

Like many other small businesses I'm still waiting for updates from the Portuguese postal service and I can't wait to be able to send you cute products again!

In the meantime, feel free to check my digital goodies if you're craving something cute <3

About the shop

Who's Inês?
My favorite item is out of stock! Will it come back?
Do you make custom portraits?
Wholesale and Collaborations

Ordering

Where is the shop based?
Which payment methods do you accept?
Is it safe to shop online?
My order is a gift, can it be a surprise?
For gifts, can you write a custom message with the order?

Shipping

Do you ship internationally?
How much does shipping cost?
When will my order be shipped?
Do I have to pay import taxes?
When will my order arrive?
Does my order come with a tracking number?
My tracking number isn't updating.
Do you ship to P.O. Boxes?
How do you pack the products?
Why hasn't my order arrived yet?
Do you accept returns or exchanges?
I made a mistake and want to cancel my order.
I think my order is lost.
An item arrived broken!
There's a problem with my order

Ethical compromise & sustainability

Who are your manufacturers?
How do you stay sustainable in your business?
Why do you use plastic sleeves?

Still have questions? Contact me!

Use the form to send a message or send an email to inesdinisart@gmail.com. I normally reply within 24-72 hours (Monday to Friday). If you don't hear back from me, please send another email in case the previous one got lost. Note: While this website's content might be displayed in multiple languages, please note I only reply in English or Portuguese!